Terms & Conditions
Ensure prior to fitting that all doors are stored in a cool, dry atmosphere and kept flat. Only fit Internal doors internally. Only fit External doors externally. Ensure doors are not hung in damp or newly plastered rooms and exercise caution when fitting on newly screeded floors or when the doors will be exposed to extremes of heat or humidity, i.e. conservatories, close to radiators, inside double-glazed porches etc. Doors fitted on kitchens and bathrooms should be well-ventilated to prevent prolonged periods of exposure to moisture.
PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED, FOR EXAMPLE SPLITTING, CRACKING ETC., IF DOORS HAVE BEEN HUNG AND NOT PROPERLY PROTECTED FROM MOISTURE PENETRATION.
Byrcon Wood Products Ltd. (BWP) warrants, subject to the conditions and restrictions contained below, that each door manufactured and sold by BWP shall be free from defects in materials and workmanship for a period of one (1) year from date of purchase from BWP.
All doors are finish sanded with 180 grit paper, for Paint Grade 120 grit. A final hand sand is recommended before applying finish. Doors must be sealed and finished immediately upon arrival due to fluctuations in humidity levels and to prevent any damage to the doors. Shipped doors are crated, and protected against moisture. All panels are sanded smooth. Panels are “loose” fitted into the stiles and rails to allow for expansion and contraction.
Should a Byrcon door fail to conform to this warranty, BWP will, at its option, either repair the door, or ship a replacement door to the person making the warranty claim. BWP also reserves the right to refund the purchase price paid to it, instead of the remedies listed above.
In no event shall BWP pay for the cost of labour, installation or finishing the replacement of the original door or for any other cost relating to the replacement of the door, all of which shall be the responsibility of the person making the warranty claim. In any event no compensation under this warranty shall exceed the original invoice price at the time of purchase from BWP.
The following shall not be considered defects in material or workmanship and are not covered by this warranty:
1. Warp not exceeding one quarter (1/4) or three eights (3/8) of an inch for a 6'8" and 8'0" long doors respectively, in the plane of the door itself. Warp for any door wider than 36" or taller than 96".
2. Bow or non-alignment in the frame of the jamb in which the door is hung.
3. Variations or unsatisfactory results in gloss level, texture, or appearance resulting from the field application of paint or any other finishing material.
4. Natural variations in the colour or texture of the wood.
5. Damage caused by others or by any cause beyond the control of BWP including but not limited to damage caused by misuse, abuse, accidental mishandling or by fire, flood, earthquake, storm, tornado or other acts of nature.
6. Damage caused by failure to perform proper care and finishing procedures, and failure to perform normal homeowner maintenance.
7. Panel movement (shrinkage) of 1/8" or less. Temperature and humidity may cause the wood panels in your door to shrink. The panels in your door have been designed to float.
8. Doors that are made with different species of wood laminated together.
9. Open glass doors where the glass represents more than 65% of the door.
If the claimed nonconformity is warp, BWP may defer repairing or replacing the products for a period of up to three (3) months from the date of the claim, as it is possible for a temporary warp condition to occur as the door adjusts and equalizes to local humidity and temperature conditions. The deferral will NOT be counted against the one year warranty period.
“Warp” is any distortion in the door itself, and does not refer to the relationship of the door to the frame or jamb in which it is hung. The term “warp” includes bow, cup and twist. Measuring the amount of warp present in a door, the following method is used: Bow, cup and twist shall be measured by placing a straight-edge, taut wire or string on the suspected concave face of the door at any angle (ie. horizontally, vertically, diagonally) with the door in its installed position. The measurement of the bow, cup and twist shall be made at the point of maximum distance between the straight-edge, taut wire or string and the face of the door.
Handling of New Doors
New doors must be handled in such a fashion that they are protected from the weather. Prior to their installation they are most susceptible to absorbing moisture, warping and/or twisting. Doors in their unfinished state must be stored out of the weather, in a dry locations, and flat. Conditions to avoid include direct contact with concrete floors, storage in outside buildings, or any other place that may have abnormal or varying temperatures or humidity levels.
When a door is installed, it must be properly finished immediately. If it is left hanging, exposed, it will start to absorb moisture immediately. This unprotected absorption of moisture will affect the door and void its warranty.
A door must be finished on all surfaces uniformly. All surfaces include both faces and all four edges, top, bottom, and sides. If hardware is installed, the area cutout should also be finished. Wood doors expand and contract relative to the temperature and humidity. When the door is installed, allowances should be made for this change in dimension that will occur.
Signs that the Surface Finish has Failed
1. Grain raising. If the surface of the wood appears rough or cracked where it had previously felt smooth, it is a sign that moisture has been absorbed by the wood through the surface.
2. Discolouration of the wood. If the wood has taken on a gray hue, or discolouration other than would naturally occur in some species of wood when exposed to the light (cherry will go deep red, walnut will darken), the wood has oxidized due to exposure to moisture.
3. Flaking or cracking of the finish. If any cracks in the finish of the varnish or other product occur, the moisture will penetrate into the wood.
Proper Finishing of Wood Doors
The doors are provided to our customers in good quality. Care has been taken in selecting the wood, machining the products and sanding the finished door. We hope that our customers will take the same care of their door. Doors should be finished uniformly. If one side is treated differently than the other side, it will absorb moisture at a different rate, and cause a warp. Many exterior finished are designed to penetrate into the grain of the wood and protect the interior of the wood. These products are good but must be used in combination with other products that protect the surface of the wood, such as varnish and urethane. Products used must be appropriate for the exposure: exterior products such as exterior varnish must be used where exterior exposure occurs. A minimum of three coats of finish are suggested. If the application is severe, more coats are required. It should also be noted that most stains give no protection to the wood. They only give the wood colour. The average finish has a limited life expectancy. Most quality exterior finished will only last for two or three years before they lose some of the effective moisture protecting characteristics. They must be refinished properly on a regular basis.
As wood is a natural product and reacts to changes in temperature and humidity, the door and panels within the doors expand and contract as the environment changes. When doors are fitted to an opening, the relative humidity at the time of fitting will influence the amount of space that is required between the door and the jamb. Please leave enough space to prevent the need to refit the door. Likewise, the interior panel of a door will expand and contract between the summer and winter, reflecting the relative humidity of the home. If doors are installed and finished during the humid summer months, the interior panel may reduce in size during the winter, leaving an unstained area exposed on the panel. This unstained area should be touched up with stain and sealer during the first dry season to eliminate any further exposure of raw wood.
Proper installation of Hardware
Doors that are over 60" tall should have three hinges. Doors over 88" tall should have four hinges. An additional hinge should be used for every 30" over 96" in height. Hardware such as mortise locks should be installed such that they do not destroy the integrity of the door construction